Customer Testimonials

I just purchased my fourth car from Joe Holland in South Charleston. I’ve never felt pressured to make a decision on a vehicle there, and my salesman was very helpful in helping me pick out the best option for what I needed. I always feel like they’re used cars are a great value, I trust their service department to always put the customer first and make sure that the cars are as safe as their own I’ve bought cars from other dealerships in the past, but I keep coming back to Joe Holland because they make me ... Read More

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Google - Oct 28, 2026

I just purchased my fourth car from Joe Holland in South Charleston. I’ve never felt pressured to make a decision on a vehicle there, and my salesman was very helpful in helping me pick out the best option for what I needed. I always feel like they’re used cars are a great value, I trust their service department to always put the customer first and make sure that the cars are as safe as their own I’ve bought cars from other dealerships in the past, but I keep coming back to Joe Holland because they make me feel like I’m important there

Great time buying the new Tiguan SEL R Line Turbo. Brian worked well with me to find the car I wanted, in the color I wanted and with the equipment I wanted. He was patient and knowledgeable regarding the cars and made the deal go smoothly and quickly! Thanks Brian!

This is my second purchase from Joe Holland, and I'm ever bit as much pleased this time as I was then. Phillip was an excellent salesperson. He listened to what I wanted/needed and he made it happen. The pricing was beyond fair, Jay in finance was great also. Altogether, a pleasant experience.

All I can say is you won’t be sorry after you visit Joe Holland Volkswagen, started out, drove a distance to the dealership, after the local Volkswagen dealership made it a lot harder to appreciate,I drove somewhat miles to Joe Holland and the first five minutes on my first visit, made the last five minutes after purchasing a new car the best filling ever hands-down, started with Bryan in sales what was an exceptional experience, down to the last person I met things went the smoothest experience that everyone needs to feel, great job guys

Five stars for Joe Holland Volkswagen! The staff is friendly, professional, and genuinely committed to great customer service. They made the whole process easy, stress free, and straightforward from start to finish. Fair pricing, no hassle, and an excellent overall environment. I’ll definitely be returning for my next vehicle!

I recently purchased a beautiful used 2021 Jetta SEL Premium from Joe Holland Chevrolet and I couldn’t be happier with the entire experience! From start to finish, the team went above and beyond to make everything smooth and stress-free. When I bought the Jetta, it still needed to go through their service process. Rather than leave me without a vehicle, they immediately provided a courtesy car so I could get to work in Huntington without missing a beat. Even better, once my Jetta was ready, they personally delivered it right to me — that level of care and convenience is rare ... Read More

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Google - Jun 25, 2026

I recently purchased a beautiful used 2021 Jetta SEL Premium from Joe Holland Chevrolet and I couldn’t be happier with the entire experience! From start to finish, the team went above and beyond to make everything smooth and stress-free. When I bought the Jetta, it still needed to go through their service process. Rather than leave me without a vehicle, they immediately provided a courtesy car so I could get to work in Huntington without missing a beat. Even better, once my Jetta was ready, they personally delivered it right to me — that level of care and convenience is rare these days! A huge shoutout to my salesperson, Brian Mathews. Brian was outstanding! He was extremely helpful, patient, and knowledgeable. He answered every single question I had thoroughly and made the whole buying process feel easy and enjoyable. He truly went the extra mile to ensure I was completely satisfied. If you’re looking for a trustworthy dealership with excellent customer service, great vehicles, and a team that actually cares, I highly recommend Joe Holland Chevrolet. Brian Mathews in particular is someone I would send friends and family to without hesitation. Thank you, Joe Holland Chevrolet and Brian! Keep up the fantastic work!

Great car buying experience

Brian Matthews and chris was very personable and very knowledgeable. Great buying experience.

This dealership is just amazing…my experience with the service department was absolutely beautiful 😍. Linda was exceptional. I’ve never met a more talented person and then my mechanic Chris was even as wonderful, he was with a video showing me things about my vehicle 🚗…..how awesome is that ! These are down home people that WANT to do things correctly the first time around. I’m so pleased to find a dealership that works for its clients and not the other way around. I came to Jim Holland on a flat bed tow truck with a main line fuel hose ... Read More

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Google - Apr 7, 2026

This dealership is just amazing…my experience with the service department was absolutely beautiful 😍. Linda was exceptional. I’ve never met a more talented person and then my mechanic Chris was even as wonderful, he was with a video showing me things about my vehicle 🚗…..how awesome is that ! These are down home people that WANT to do things correctly the first time around. I’m so pleased to find a dealership that works for its clients and not the other way around. I came to Jim Holland on a flat bed tow truck with a main line fuel hose with a hole in it. My vehicle was under 8 thousand miles and they took care of the repairs in short order. I was surprised that I didn’t hear anything about having to wait on parts. They were extremely efficient and did an excellent job getting my car back to me as soon as possible, Linda even kept me abreast of what was happening so I wasn’t in the dark. I’m really impressed by their commitment to services and customer satisfaction. Thank you so much Jim Holland, even though I live in Hinton, 2 hours away, you have a new customer in myself. I love ❤️ your dealership!

Very helpful and answered all my questions. Willing to work on my time line and get the right vehicle for me

They won my business! Thank you to the amazing older blonde service adviser and the tech who worked on my car today! They were extremely knowledgeable very quick to help get me in I am pleased with everything thabk u guys for fixing moses vw screw up and helping my baby from having major issues! You guys rock

Great service! We bought a new VW Atlas and love it. The sales man James was amazing. He was very knowledge and patient. Would highly recommend him and them.

I visited Joe Holland Volkswagen knowing what I was looking for and what price point I was comfortable with. I meet Mr Taylor (salesman) and he listened to my needs and worked with me and for me to meet my requirements in a deal. He went out of his way to make me comfortable and safe in a dealership. He didn’t try to sell me on something out of my comfort zone. He got me in a great SUV within my comfort zone financially. He went from a salesman to a friend who understood me and my needs and ... Read More

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Google - Mar 2, 2025

I visited Joe Holland Volkswagen knowing what I was looking for and what price point I was comfortable with. I meet Mr Taylor (salesman) and he listened to my needs and worked with me and for me to meet my requirements in a deal. He went out of his way to make me comfortable and safe in a dealership. He didn’t try to sell me on something out of my comfort zone. He got me in a great SUV within my comfort zone financially. He went from a salesman to a friend who understood me and my needs and was working with me to meet them. First class (not just salesman but a)Person!! Holland VW has a great representative in Mr Taylor! Mr Taylor introduced me to Mr Miller (FI manager) who listened and came to understand my comfort zone in financial needs and who had worked to get me what I required in a financial commitment. He listen to the customers needs and wasn’t pushy instead was very kind as well. Holland VW has a great representative in Mr Miller! Once again Mr Taylor took the time after the deal was done to connect me with Mr Warren (electronics presenter) who spent the time with me in my new SUV to familiarize myself with all the electronic options on the new car ranging from safety, electronics all the way to the use of the panoramic sunroof and including the whole digital display and all the selections possible as well as apps and finally connecting my phone to the car. Mr Warren was very kind and listened to my questions and was very patient and made sure I understand and had my questions answered. As well as as provide me a contact Incase I had any follow-up questions! Joe Holland VW has great representative in Mr Warren! Joe Holland has a wonderful customer care team and I was very pleased with my experience ! I would shop Joe Holland VW again and would recommend Joe Holland VW! Thank you kindly and God bless Joe Holland VW! Kevin H.

Clark was great to work with!! Extremely pleased with whole experience.

Excellent experience buying a new vehicle. The sales department made the transaction easy - seemless and professional!

They did so amazing with detailing and new paint!

Best car buying experience I have ever had! I would recommend them to anyone. The salesmen were super friendly and finance went above and beyond to make a smooth deal. Extremely satisfied!

Excellent customer service on all aspects of buying a car! Thanks to Tyler Sheppard for all his hard work.

Stop trying to scam customers. Sales was great but service has been operated as a con, in my experience for at least 25years. Absolutely hate to need warranty work done because I know you'll find a way to try and charge me for something. Offer free inspections, then threaten to fail you for a windshield wiper blade. What a joke.

Great experience with James Taylor. Couldn't have been any easier or enjoyable!

Nice dealership

Gm has horrible service department they couldn't fix car and then tried everything to not give receipt to us on what was done to vehicle always I will mail it to you didn't happen to prevent from getting hit with 🍋 so gm bought it don't let them not give bills on repairs shady as he!!

We purchased a brand new VW Atlas from Joe Holland. The whole experience was very pleasant from start to finish. Drove from PA to get the car. Welcomed us like family when we arrived. Sales guy was James Taylor. He was very nice, polite, and very informative. I give them a perfect score. We will see how everything holds up. Thanks James and the rest of the Joe Holland team.

Fast and easy experience! Chris did a great job and would highly recommend.

Jimmy May was the easiest person to work with! He was very knowledgeable, easy to communicate with and worked with my needs while looking for a car. Showed me plenty of options and I felt very relaxed through the entire process. Can't recommend him enough!

My interaction with the sales person , Josh Miller was great. It was a very cold and snowy day, yet he was patient with me even when I couldn't make up my mind on which color to pick. So was the manager. The whole buying experience was really nice.

Everything went as expected.

Service was prompt and efficient. Always a good job!

Thank you Allen Broughton and the rest of the sales team at Joe Holland ! They are great to deal with, very helpful, answered all my questions and concerns. Highly recommend dealing with them.

Purchased a new Volkswagen Tiguan and the salesman James Taylor was exceptionally accommodating and working with us. I highly recommend paying them a visit for your next vehicle purchase.

Was very nice ! Sales ppl were nice and helps u out

When I first took my VW in I was dealing with a kid who isn't the one I finished the experience with. Rodney was amazing and he is the reason I gave a 4 🌟.

I’ve been traveling over and hour for three years to get my vehicle serviced here. I’ve purchased two cars here and have had a wonderful experience. You can trust them here.

All individuals were supportive and respectful. The deal provided was quite fair and appropriate.

We have owned multiple Volkswagen vehicles and have always been happy with their reliability.

I was told they didn't accept my bank and was offered an insanely bad rate through there bank obviously I didn't go back but a couple days later my bank contacted me with a fraud alert since they had hard checked my credit 8 times dropping it 48 points assumingly because I didn't buy the car wich honestly I loved but wouldn't do it with cash after that experience

Thorough and honest service. Great job! Keep it up!

My salesman, Benny Morton, was great. However, his manager, first or last name Warren, was not. The disrespect and argumentative nature he displayed was appalling. When all purchase paperwork was finalized, I walked outside to give the vehicle a final look over after they cleaned it up for me and found scratches on the front bumper. Warren informed me that all new cars have imperfections and that the average person wouldn’t even see the scratches. I said that was unacceptable and had to basically argue and negotiate for any kind of resolution. I also found scuff marks on the ... Read More

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Google - Sep 4, 2023

My salesman, Benny Morton, was great. However, his manager, first or last name Warren, was not. The disrespect and argumentative nature he displayed was appalling. When all purchase paperwork was finalized, I walked outside to give the vehicle a final look over after they cleaned it up for me and found scratches on the front bumper. Warren informed me that all new cars have imperfections and that the average person wouldn’t even see the scratches. I said that was unacceptable and had to basically argue and negotiate for any kind of resolution. I also found scuff marks on the plastic material on the interior driver seat (this was after two attempts were made driving my vehicle to the body shop to “buff out” the scratch marks, which didn’t work). By the time I left the dealership, I was in tears. The only person who seemed to care and even ask me if I was okay and needed anything was an older lady who was inside cleaning windows. This vehicle makes the fourth vehicle I have purchased from Joe Holland, and sadly they have now lost any future business from me because of Warren.

I appreciate the shuttle service and the efficiency of the service staff.

Extremely helpful and Friendly staff! Will be buying all our vehicles from Joe Holland from now on!

After making an oil change appointment, I arrived on time and was met promptly by the service dept. I requested to have the tires rotated while there and was made aware that was fine. I then sat for 1.5 hours waiting on the service. I believe this is entirely too long for a scheduled service. Then I was asked to come to the service desk where I was informed that I was in need of an engine and cabin air filter, as well as wiper blades front and back. I then asked if the rear wiper blade typically would wear out ... Read More

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Google - Aug 4, 2023

After making an oil change appointment, I arrived on time and was met promptly by the service dept. I requested to have the tires rotated while there and was made aware that was fine. I then sat for 1.5 hours waiting on the service. I believe this is entirely too long for a scheduled service. Then I was asked to come to the service desk where I was informed that I was in need of an engine and cabin air filter, as well as wiper blades front and back. I then asked if the rear wiper blade typically would wear out in 10,000 miles, since it was changed there at the previous oil change. It was brought to my attention that in the service area they couldn’t see that in their records, but at the service desk he could see that it was. So, he apologized because there was NO WAY they actually checked the integrity of the wiper blades. Only that they didn’t have it on record it hadn’t been changed and was more than welcome to charge me for a service that WAS NOT NEEDED!! So I immediately declined any of the other items, because I am sure that they weren’t checked either. As I left the service desk it was another 45 minutes before my vehicle was pulled around for me to pay and leave. After being told, just before the UP Sale was attempted, that the oil change and tire rotation was complete. I will take my service for my vehicle elsewhere from now on!!!!!

Customer service was top notch, Phillip Warren assisted me in the purchase , from the first day I looked on the lot to close of sale, top notch, no pressure.

Your dealership is friendly and courteous however when I brought it in recently for a tire issue, the managers were unaware of a VW tire warranty. I had to go back and forth via several calls with not only your dealership but another VW dealership to stress the tires were under warranty. It was not until the other dealership talked to Joe Holland’s staff did your dealership honor the warranty that was in fact a VW warranty.

Brought nothing. But Joe is bombing my inbox with Spam.

If there was an option for zero stars, I would pick it!! My sons VW Tiguan was involved in an accident. It was sent to Joe Holland for suspension repairs. The vehicle took a long time for repairs. My son finally gets his car back, and it was NOT fixed. The dust shield was bent while they did their repairs. The vehicle obviously wasn't driven after they repaired it or they would've heard the dust shield scraping the rotor. The filled out a check list of everything they "said" they checked. The vehicle was still making ... Read More

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Google - Oct 27, 2020

If there was an option for zero stars, I would pick it!! My sons VW Tiguan was involved in an accident. It was sent to Joe Holland for suspension repairs. The vehicle took a long time for repairs. My son finally gets his car back, and it was NOT fixed. The dust shield was bent while they did their repairs. The vehicle obviously wasn't driven after they repaired it or they would've heard the dust shield scraping the rotor. The filled out a check list of everything they "said" they checked. The vehicle was still making a noise and not driving properly. We put it upon a rack and discovered the transmission was leaking. He took it back to Joe Holland. They advised the seals are leaking and the ball joint needs replaced. These are all on THEIR checklist , stating they were "checked and ok". HORRIBLE service center!!

Because I wouldn't buy their $500 part and I wanted to bring my own part that was only $50 and even told them I didn't expect them to warranty the part they told me to just come pick up my car they wouldn't work on it.

If I could leave negative stars...I would. We were told we had 2 years of included maintenance when we purchased our 2020 Tiguan. This was nationally televised as a VW special offer and can even be searched on Google and found on CNET. We asked Phillip and the finance manager several times about this and was reassured. Just went to get our first oil change and was told there was NO such maintenance plan. I called Phillip and he said that he could not find this in their system. DISHONEST BUSINESS PRACTICES!!! DO NOT GO HERE!!! They will tell you whatever ... Read More

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Google - Feb 29, 2020

If I could leave negative stars...I would. We were told we had 2 years of included maintenance when we purchased our 2020 Tiguan. This was nationally televised as a VW special offer and can even be searched on Google and found on CNET. We asked Phillip and the finance manager several times about this and was reassured. Just went to get our first oil change and was told there was NO such maintenance plan. I called Phillip and he said that he could not find this in their system. DISHONEST BUSINESS PRACTICES!!! DO NOT GO HERE!!! They will tell you whatever they can to earn your business but they obviously do not care about return business. It’s so hard to find honest car dealers these days. Such a disappointment.

So wait 2 1/2 hours in a waiting room thinking they’re going to fix my car. All I wanted was for a key fob to be reprogrammed. After $106 they tell me they can’t do anything to reprogram and it’s gonna be another $363 to do it for me. I will never ever go again to this place or any other car dealer for any car work ever again as long as I live. Complete waste of my time and money.

I brought my vehicle to get something checked out. They had to order the part and haven't reached out to me in 2 weeks. I will never own another VW because this is my only option for a service department.

Awful customer service from management. Bought 2018 VW Passat only 1 key. Ok we settled for it. Bought a 2019 VW Jetta autoban loud noise from suspension. They left the shipping blocks in the suspension from delivery. The car I traded in my friend went to purchase. A 2016 awd ford fusion with auto start. He can't use the auto start because they won't turn it over to him. I gave to them 2 keys and the auto start they give him one. Weeks later they turn another key over and still no auto start. Called today still waiting. Now while writing this ... Read More

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Google - May 29, 2019

Awful customer service from management. Bought 2018 VW Passat only 1 key. Ok we settled for it. Bought a 2019 VW Jetta autoban loud noise from suspension. They left the shipping blocks in the suspension from delivery. The car I traded in my friend went to purchase. A 2016 awd ford fusion with auto start. He can't use the auto start because they won't turn it over to him. I gave to them 2 keys and the auto start they give him one. Weeks later they turn another key over and still no auto start. Called today still waiting. Now while writing this they call and change the story and claim it was turned over to him when he bought it. Tom lied! Shirley is the only helpful person in the entire building. Gave them over almost a month resolve.

Worst. Service. Department. EVER!!!!! Do yourselves a favor and buy somewhere else..you’ll regret it if you don’t!

Still sitting here. It's been over four hours for a tire rotation and balance - Really? Unacceptable!!!